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Frequently
Asked Questions - Version 3.xx
Before You Buy
Installing LionClock
Errors and Bugs
Keeping your
software up to date is one of the best ways to avoid errors, bugs and
other technical problems. To obtain the most recent setup file, follow
these instructions.
Using LionClock
LionClock Pro for
Networks
How to Purchase
Before You Buy
Q:
What should I do before I purchase LionClock?
A: You should download the Demo
version. It allows you to try all the options and features of
LionClock before you buy.
Q:
Why should I use LionClock?
A: LionClock will save many hours of your time since
you won't have to calculate your employees working hours manually.
Let's say you have a company with 40
employees that you pay every week.
According to the statistics,
an experienced accountant takes about 6 minutes to total the hours on a
paper time card. If we wanted to know how much time your accountant
spends counting hours every month, we do that:
6 minutes X 40 employees X 4
weeks = 960 minutes or 16 hours
That means that by using
LionClock you can save your accountant 16 hours of his time every
month.
Q:
What is the difference between the Demo and the Full version?
A: Actually, there is only one difference. The Demo
allows you to have up to 3 employees and the Full version up to 150
employees (200 employees in case of LionClock Pro). Other than that,
the Demo version gives you a chance to try all the
features that are present in the Full version: nothing is removed or
disabled. if you don't see a certain feature in the Demo version, you
won't find it in the Full version either.
Q:
Can I use LionClock on a network?
A: LionClock (standard version) cannot be run on a
network. However, LionClock Pro was
designed specifically for this purpose.
Q:
What
is the difference between LionClock and LionClock Pro?
A: The regular version of LionClock allows your
employees to clock IN and OUT from one computer. You will use this same
computer to generate payroll reports.
LionClock Pro for Networks is designed for those who want their
employees to clock from different locations. LionClock Pro has two
parts: LionClock Server and LionClock Client. The Server part should
be installed on the computer you plan to use to manage your employees
and generate payroll reports. The Clients are installed in each location
you want your employees to clock IN and OUT.
Q:
I own a previous version of LionClock. How can I upgrade to current version
3.xx
?
A: If you purchased a license of LionClock after
March 31, 2007 you are entitled to a free upgrade to the new version
3.xx. If this is your case, then we already added your new version 3.xx
license to your download account. You should be able to download the new version setup file from
our Online
Customer Support Area without having to contact us.
If you purchased a license of LionClock before March 31, 2007
you can purchase the upgrade at a discounted price only if you
currently own version 2.xx. LionClock 1.xx users no longer qualify
for a discount. In both cases, you can purchase version 3.xx by logging
to our Online Customer Support Area. There, you will see a drop-down box with available upgrade options. Simply choose
"LionClock v3.xx" or "LionClock v3.xx (for existing users)", choose "ClickBank" if you would like to pay with a credit card and click Purchase.
Click here to login to our Customer Support Area. If you don't have your login info, you can try visiting
this page to retrieve it by entering your email address.
After purchasing, you will need to download and install new setup file(s).
If you are using LionClock Pro, both the Server and all Clients have to
be upgraded. By default, the new version is installed into a different
location on your hard drive allowing you to use the old version as well.
Once you feel that you don't need the old version, you should uninstall
it.
Installing LionClock
Q:
How do I install and configure LionClock?
A: In order to install and configure LionClock
properly, we highly recommend that you follow these installation guides:
LionClock
Installation Guide
LionClock Pro for Networks
Installation Guide
Please note that
you MUST be logged in as Windows administrator
in order for the installation to go well. Most problems our users
encounter during the installation happen because they ignore this
important advice! For example, when a secretary tries to install
LionClock, she might run into many problems related to file permissions,
simply because she is configured to be a restricted Windows user or a
guest user and doesn't have the privileges to access or write to
important Windows system folders.
Q:
I would like to download and install LionClock on a computer that has
no Internet access. How can I do that?
A: LionClock's installation file cannot fit on a single
diskette. You could use a CD-Writer or a ZIP Drive (a storage device) to
copy the installation file to the computer that has no Internet access.
In case your computer knowledge is limited, you should ask a local
computer guru to transfer the file for you.
Q:
I already purchased LionClock and cannot find the Full Version
installation file. Do I have to pay again?
A: You can download the most recent Full version setup
file from our Customer Support Area at any time. Click
here to login to our Customer Support Area. If you don't have your
login info, you can try visiting this
page to retrieve it by entering your email address.
If you cannot find/retrieve
your login info, please fill out this
form and, after a manual verification, we will redirect you to a
page where you can download the Full Version installation file.
Q:
I already purchased LionClock and noticed that you
have a newer version of LionClock. How can I download it?
A: You can download the most recent Full version setup
file from our Customer Support Area at any time. If you would like to
upgrade to version 3.xx, please read
this to see if you need to pay for the upgrade or not.
Click
here to login to our Customer Support Area. If you don't have your
login info, you can try visiting this
page to retrieve it by entering your email address. If you cannot find/retrieve
your login info, please fill out this
form and, after a manual verification, we will redirect you to a
page where you can download the Full Version installation file.
Q:
How can I backup the time files and settings so I
could restore them later?
A: You can backup your data
by going to "Manage - Backup Data" menu. If something happens to your computer and you have to reinstall
LionClock, having a backup will allow you to restore your data. Simply go to the
"Manage - Restore Data" menu and point to the backup file you have previously saved. All the settings and employee files would then be restored.
Errors
Q:
When I select an employee from the list or when I try to clock IN or OUT, I get an error message saying: "Warning, the action was not completed. The time file of this employee seems to be invalid". What should I do?
A: In most cases, this happens when someone edits the
employee time files manually instead of using the built-in Time
Editor. It may also be a sign of an employee who is trying to cheat.
Read this to learn more
about this problem.
Q:
While starting or using LionClock on Windows 2000/XP, my computer asks
me to insert Microsoft Office or Access CD or gives me a 1706 error.
What is going on?
A: LionClock doesn't use or depend upon Microsoft
Office or Access. However, LionClock uses the Microsoft Common Control
component (Mscomctl.ocx) for certain dialog features. This is a standard
Microsoft file that is frequently upgraded by applications including
Microsoft Office. This is a known Office 2000 issue that has several
causes. One cause is that Office was installed on Windows 2000/XP using
a non-administrative user account. In that case, when Office installed
the Mscomctl.ocx file, it could not register it properly. Therefore,
when launching any third party applications that reference the control,
Windows will either prompt for the Office CD to complete the
installation or generate an error.
The solution is to load the Office CD when prompted and allow Office
to complete the installation. If you receive a 1706 error instead
of the CD prompt, you must login with an administrator account, start
the affected application and load the Office CD when prompted. For more
detailed information about this known Microsoft issue, refer to this
knowledge base article.
Our customers have reported
this behavior with some installation of MS Office, MS Access and Nero
Burning Rom.
If the instructions above
don't help, keep in mind that similar behavior could also be observed
when a few registry keys might have been accidentally removed by
uninstalling Corel products. For detailed instructions on how to fix
this issue, read this.
Q:
While starting or using LionClock Pro I get an error 10048, 10061 or 10047. What should I
do?
A: In most cases, these errors are related to your
network configuration and prevent LionClock Server and Client from
communicating with each other. Please read
our network troubleshooting guide that explains the most probable
causes and solutions for each of these run-time errors.
Q:
When I double-click LionClock's icon I receive "Run Time Error 6, Overflow". What should I
do?
A: This is a known bug that has been fixed on May 16,
2007. Please update to the most
recent version to fix this problem. To obtain the most recent setup file, follow
these instructions.
Q:
When I enter the administrator password to access management functions, LionClock seems to freeze. What should I
do?
A: This is a known bug that has been fixed on May 16,
2007. Please update to the most
recent version to fix this problem. To obtain the most recent setup file, follow
these instructions. Another harmless way to fix
this problem is to delete the file c:\program files\lionclock\program_data\comments\timelog.dat
Q:
I run LionClock as a Windows background service and suddenly the service
will no longer start. What should I do?
A: If you are using Windows Server, the Windows user
accounts expire regularly and need to be renewed. If you configured the
LionClock service using a Windows user account that has expired, the
LionClock service will not start. Please login as each Windows user and
make sure each user is not expired.
Q:
When installing or running LionClock I get an error saying that
lionbutton.ocx (or smbutton.ocx) is not registered or one of its
dependencies is missing. What should I do?
A: Please download and use the most recent LionClock
setup file. That issue has been fixed in one of our recent versions. You can download the most recent Full version setup
file from our Customer Support Area at any time. Click
here to login to our Customer Support Area. If you don't have your
login info, you can try visiting this
page to retrieve it by entering your email address.
Q:
I have set an administrator password in LionClock, but now it tells me
that the password is wrong. Why?
A: First of all, make sure you are entering the
password exactly as you have created it the very first time. Also, make
sure CAPS LOCK has not been activated on your keyboard.
There is also a possibility
that your password is not being saved. That happens when LionClock was
initially installed by a Windows user who was not a Windows
administrator. Please note that you MUST be
logged in as Windows administrator in order for LionClock
installation to go well. Most problems our users encounter during the
installation happen because they ignore this important advice! For
example, when a secretary tries to install LionClock, she might run into
many problems related to file permissions or the password not being
saved, simply because she is configured to be a restricted Windows user
or a guest user and doesn't have the privileges to access or write to
important Windows system folders.
If you need to reset the administrator password,
contact us by filling out this special password
recovery form and we will provide you with the appropriate
instructions.
Q:
When using LionClock, I get "Run-time error '75': Path/File access
error". What should I do?
A: In most cases, getting a run-time error 75 is
related to Windows permissions. The employees must be setup as
restricted Windows users, most likely without right to write to the
folder where data is stored. This should usually be solved in this way:
1) Login as Windows admin
2) Locate the folder where LionClock was installed. Usually,
"C:\Program Files\LionClock\"
3) Right-click the folder "program_data" and select "Properties"
4) On the Permissions tab, you should allow full read-write access to
this folder and it's subfolders to all users, not just admin.
5) Logout as admin and log back in as ordinary user
6) Once you do that, employees should be able to punch without getting
the error 75
Using LionClock
Q:
I have enabled PIN numbers. Why LionClock doesn't ask for a PIN number?
A: To require employees to enter their PIN number each
time they clock IN and OUT, go to the "Manage - Options" menu,
switch to the "Interface" tab and put a checkmark next to
"Require employees to enter their PIN". Then, click the "Apply"
button. Stand-alone, non-networked edition of LionClock will now ask for
PIN numbers.
However, if you are using
the Pro edition, LionClock Server will not ask for a PIN number
because LionClock Server was designed to be used by the administrator
only. It allows you to print payroll reports and manage your employees.
Ideally, no employees should be allowed to use LionClock Server.
Therefore, no PIN is necessary.
However, LionClock Clients are designed to be used by employees and
will ask for a PIN number. Once you enable PIN numbers, each
LionClock Client will require employees to enter their PIN number each
time they clock IN and OUT.
Q:
Is there a way for the administrator to edit time files if an employee
forgets to clock IN or OUT?
A: Yes, definitely. Click
here for step by step instructions.
Q:
We lost our administrator password. Can it be recovered?
A: If you lose or forget the administrator password,
you will no longer be able to perform management tasks such as creating
payroll reports, correcting time entries or adding new employees.
Fortunately, you can always contact us by filling out this special password
recovery form and we will provide you with the appropriate
instructions.
Q:
Does LionClock support semi-monthly pay periods?
A: Yes! The current version of LionClock supports any
type of pay period including:
Weekly and Biweekly
Monthly and Semi-Monthly
Daily
Q:
Can LionClock keep track of vacation, sick and holiday hours?
A: LionClock allows you to automatically credit your employees for specific holidays.
To learn how to configure paid holidays, read
this.
As far as sick and vacation
days are concerned, LionClock has no specific feature to handle that,
but such hours can be added in form of time entries. For
example, to give an employee extra 8 hours you can do this:
| IN |
02/07/2007 |
10:00 |
| OUT |
02/07/2007 |
18:00 |
To add such a record, select
the employee from the list and go to "Manage - Edit Employee
Time", choose "Add time entries". When adding time, use
the comment field to describe the hours you are adding.
Q:
How can we require employees to enter a PIN number each time they clock
In or Out?
A: To use the personal ID numbers (PINs) you have to
enter a PIN each time you create a new employee. You can see/modify
employee info by going to "Manage - Modify Employee Info".
Once all your employees have received their PIN numbers, go to
"Manage - Options" and check the "Require employees to
enter their PIN" on the "Interface" tab. LionClock will now be
asking for a PIN each time someone wants to clock IN or OUT. If this
doesn't happen, read this for more details.
Q:
How does time rounding work?
A: Click here for a
detailed explanation.
Q:
Does LionClock support different pay rates for the same employee?
A: It can be done, but not directly. If you have an
employee named John who sometimes works as a salesperson and sometimes
as a technician, you can simply create two employees in LionClock.
Example:
1) "John Salesperson" (Regular salary: $8.00)
2) "John Technician" (Regular salary: $14.00)
Q:
Can payroll reports be exported to our accounting software?
A: LionClock allows you to
easily export payroll report data. Click
here for detailed instructions. Also, LionClock will soon offer
seamless synchronization of employee time entries with QuickBooks. For
more details and to see when QuickBooks support will be available,
visit this page.
Q:
Can I use LionClock with magnetic cards or a barcode reader?
A: Yes, LionClock supports
magnetic cards and barcode readers. Click
here for detailed instructions.
We sell magnetic cards and magnetic card readers designed for use with
LionClock. You can attach a magnetic card reader to the computer you
installed LionClock on and have your employees clock IN and OUT by
swiping their card. Since an employee can only clock with his own card,
the risk of someone cheating or "buddy punching" for a friend is greatly
reduced. You can
order your magnetic cards right now and we will ship them to you
within 5 business days.
Q:
LionClock has a "View Hours" button. What does it do
and how do I enable it?
A: The "View Hours" button allows your
employees to see their own time card without bothering the management.
To activate this button:
Stand-alone edition:
Go to "Manage - Options" and check the option that says "Allow
employees to view their working hours" on the "Settings"
tab.
Networked Pro edition:
Go to "Manage - Options" in
each LionClock Client and check the option that says "View their working hours from this computer".
Q:
I am moving LionClock to another computer. How can I keep all the settings and time entries?
A: Yes, simply follow these
steps:
On the old computer:
1) Create a backup file by going to Manage - Backup Data. This
file contains all your settings, passwords and employee time files.
2) Copy this backup file to a floppy (diskette)
On the new computer:
1) Install LionClock using the Full version setup file you have downloaded from our web
site right after paying. If you lost it, you can download the Full version setup file from our
Online Customer Support
Center. If you don't have your login info, try visiting this page to retrieve it by entering your email
address.
2) Once you have installed LionClock on the new computer, go to Manage
- Restore Data menu.
3) Select the backup file you previously saved to a floppy disk. You
should then see a message confirming that the data was successfully
restored.
4) Start LionClock and check if everything is ok. All your employees should be there as well as other settings.
Q:
I need an additional feature to be added to LionClock. Will you do that
for me?
A: Every week we receive a considerable amount of emails
with lots of suggestions to make LionClock more advanced. Even if we
read every email, we cannot add business specific or rarely requested
features. Only features that apply to most companies or a considerable
percentage of them can be implemented. Otherwise, LionClock would
rapidly become a very user-unfriendly program with tons of hard to
understand options.
LionClock Pro for
Networks
Q:
What
is the difference between LionClock and LionClock Pro?
A: The regular version of LionClock allows your
employees to clock IN and OUT from one computer. You will use this same
computer to generate payroll reports.
LionClock Pro for Networks is designed for those who want their
employees to clock from different locations. LionClock Pro has two
parts: LionClock Server and LionClock Client. The Server part should
be installed on the computer you plan to use to manage your employees
and generate payroll reports. The Clients are installed in each location
you want your employees to clock IN and OUT.
Q:
What type of network do I need to run LionClock Pro?
A: LionClock Pro
runs on standard local networks based on the TCP/IP protocol. If you are
not sure what type of network you have, we invite you to download the Demo
version to make sure it works properly.
Q:
What is the difference between the Demo version of LionClock Pro and
the Full version?
A: The Demo version of LionClock Pro allows you to have
up to 3 employees and the Full version up to 200 employees. In addition,
the Demo supports up to 2 workstations only. The Demo version gives you
a chance to try all the features that are present in
the Full version: nothing is removed or disabled.
Q:
LionClock Pro for Networks is available in different configurations.
Which one should I buy?
A: All versions of LionClock Pro for Networks can
manage up to 200 employees. Your choice will depend on the number of
workstations (computers) you would like your employees to clock from.
Problem:
You have 40 employees and would like them to clock IN and OUT from two
computers
Solution:
Buy LionClock Pro that supports up to 5 workstations
Problem:
You have 12 employees and would like them to clock IN and OUT from their
own computer
Solution:
Buy LionClock Pro that supports up to 15 workstations
Q:
I found that my employees change the system time before they clock IN
and OUT on LionClock Client. How can I prevent this from happening?
A: In LionClock Pro, the time entries are stored on the
Server and are recorded according to the Server's system time. That is
why, you don't have to worry about your employees changing the system
time of the Client computer. The employees can do whatever they please
with the Client's system time and it still won't change anything except
the time displayed on the Client's screen.
Q:
How can I setup LionClock Server to work with all my LionClock
Clients?
A: It is quite simple. Just go to "Manage -
Options" in each LionClock Client and enter the IP address of your
server. For more instructions, click on the Help button found in
"Manage - Options".
Q:
Can I use LionClock Pro on a network with mixed versions of Windows?
A: Yes, you can mix different Windows versions together.
That includes Windows 95, 98, Me, NT, 2000 and XP.
Q:
Can LionClock Server be displayed as an icon in the system tray?
A: LionClock Server can be
sent to system tray using the "File - Minimize To Tray"
menu.
Q:
Can LionClock Server run as a background NT service on Windows
NT/2000/XP/Vista?
A: Yes, LionClock Server can be
configured to run as a native Windows service application that works in
the background. Click
here for detailed instructions.
Q:
I use firewall software or have firewall capabilities build into my
router. I need to know what ports LionClock Pro uses so I could open
(allow) them?
A: In order for LionClock Pro to function properly, you
need to make sure TCP traffic on port 65439 and 65440 is not being
blocked.
How to Purchase
Q:
We hired more employees and need to install more LionClock Clients on
our network. How can we purchase more licenses?
A: You can purchase an upgrade (more licenses) by
logging to our Online Customer Support Area. There, you will see a
drop-down box with available upgrade options. Simply choose "Upgrade
to LionClock Pro v3 for X workstations", choose "ClickBank"
if you would like to pay with a credit card and click Purchase.
Click
here to login to our Customer Support Area. If you don't have your
login info, you can try visiting this
page to retrieve it by entering your email address.
After purchasing, you
will need to download and install the Server setup file. Please
note that only the LionClock Server has to be reinstalled. Existing
LionClock Clients don't have to be touched.
Q:
How can I purchase LionClock?
A: LionClock can be purchased online using a credit
card. Our order page is operated by a large 3rd party credit card
processing company and is completely secure. After paying the licensing
fees, you will be redirected to the download page. From this page, you
will be able to download the software you have purchased. Please
note that you will NOT receive a hard copy of LionClock on a CD-ROM.
Please note that currently we cannot process credit card orders by
phone. If you don't have or don't want to use a credit card, use
this form to purchase LionClock by check or money order.
Q:
Do you accept purchase orders?
A: We accept purchase orders from trustworthy
organizations and companies. Please fax us your purchase order at 1-866-652-1160
and don't forget to fill out and submit the online form on
this page.
Please note that you can
also purchase LionClock online with a credit card or by check
or a money order.
Q:
Will you send me a CD-ROM or a floppy with the program?
A: No, we won't. After
paying the licensing fees, you will be redirected to the download page.
From this page, you will be able to download the software you have
purchased.
Q:
What is your refund policy?
A: LionClock Software does not issue refunds
because our web site allows you to download and try LionClock before
buying it. Therefore, a customer cannot ask for a refund saying that he
was unaware that a certain feature was missing. Despite
the fact that we don't offer refunds, we will be more then glad to help
you with different problems you may encounter.
Download
a Demo version of LionClock
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